Thank you for shopping with Hi-Nutrition, your trusted source for high-quality vitamins and supplements. We’re committed to making your shopping experience smooth, reliable, and transparent from order to delivery. This shipping policy outlines everything you need to know about how and when your orders will be delivered across the UAE.
Delivery Coverage
We currently ship only within the United Arab Emirates. Orders placed from outside the UAE will not be processed. Our goal is to make your experience smooth and hassle-free, whether you’re in Dubai, Abu Dhabi, Sharjah, or any other emirate.
Shipping Charges
We believe in keeping our pricing transparent and customer-friendly.
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For orders below AED 100, a standard delivery charge of AED 15 will apply across the UAE.
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For orders equal to or above AED 100, shipping is completely free.
No hidden fees, no surprise charges, just reliable service every time.
Delivery Timelines
Orders are typically processed within 1–2 business days. Once dispatched, you can expect your delivery to arrive within 2–5 business days, depending on your location.
Please note:
Order Tracking
Once your order is shipped, you'll receive a confirmation email or SMS with tracking details so you can monitor your package every step of the way.
Delivery Partner
We work with trusted logistics partners who ensure your vitamins and supplements are delivered in excellent condition, with care and efficiency.
Damaged or Defective Items
We stand by the quality of every product we ship. If your order arrives damaged or contains a defective item, please contact our support team within 48 hours of delivery. We will arrange a free replacement of the same item, subject to stock availability.
Incorrect Items
Received something you didn’t order? Let us know within 48 hours of delivery, and we’ll make it right. We’ll ensure a hassle-free exchange and deliver the correct item to you promptly.
Returns & Exchanges
We currently do not offer returns for reasons such as change of mind or dissatisfaction with the product. However, we are happy to replace items that are damaged, defective, or incorrect as long as you report the issue within the given timeframe.
How to Request a Replacement
To request a replacement:
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Email our support team at info@hinutrition.ae
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Share your order number, a brief description of the issue, and a clear photo of the damaged or incorrect item
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Our team will verify and guide you through the next steps
We’re here to ensure you receive only the best from the most trusted supplement store in Dubai. If you have any questions or need support, don’t hesitate to reach out. Your satisfaction is our top priority.
